Product
One advisor. One extranet. One dashboard.Your sales accelerator.
CamilleAdvisor · Furniture & interior layout · AI
Hello, I’m Camille, your Maison Oriel advisor. How can I help you? Are you looking for a particular piece?
A sofa. I can’t decide, I’ve seen the Nesso and the Albera.
Two beautiful pieces, but they live very differently. To advise you well: how big is your living room, and who uses it day to day?
extranet.unq.you — Your brand voice
Your brand voice
We speak like an advisor from the brand: warm, precise, never pushy. We name the materials and where the pieces come from.
Tone: warmFormal addressMaterials expertise
Your team · 3 AI, 1 human
extranet.unq.you — Dashboard
Maison OrielIllustrative data
Conversation conversion rate↗ +4 pts
Average basket of advised sales↗ +18%
Share of revenue driven by advice↗ +10 pts
01
The embodied advisor
Each visitor chooses their advisor, who listens to them and advises them like an expert from your brand.
- A face, a first name, a speciality.
- Your brand voice: your tone, your words, your expertise.
- Questions about use, space, materials, budget…
- Products explained and compared right in the conversation.
For your brand
- More engagement: every visitor is welcomed, listened to and advised.
- A stronger brand image: the excellence of the showroom, in your voice.
- Higher conversion: well-judged recommendations that turn into sales.
Maison OrielChoose your advisor
- CamilleFurniture & interior layoutAvailableAI
- SabrinaFabrics & materialsAvailableAI
- MartinLighting & decorationAvailableAI
- Camille: Hello, I’m Camille, your Maison Oriel advisor. How can I help you? Are you looking for a particular piece?
- Sophie: A sofa. I can’t decide, I’ve seen the Nesso and the Albera.
- Camille: Two beautiful pieces, but they live very differently. To advise you well: how big is your living room, and who uses it day to day?
- Sophie: 30 m², very bright. My husband, me and our two young children.
- Camille: I see. In such a bright room, I’d advise you to pay attention to the fabric: choose a UV-treated material that won’t fade. With young children, it also needs to stand up to everyday use. I recommend removable cushion covers, and a deep seat for family time. What do you think?
- Sophie: Yes, thank you for the advice. Which fabric and which model would you recommend?
- Camille: The Nesso, without hesitation. Its bouclé is UV-treated and copes very well with everyday life: the weave hides signs of wear, whereas the Albera’s washed linen quickly develops a patina and its cover doesn’t come off. The Nesso’s cover comes off entirely and is washable at 30 °C. Its comfort and proportions make it a true family sofa. Product cards: Nesso 3-seater, bouclé, removable cover, recommended; Albera 3-seater, washed linen, fixed cover.
02
The augmented advisor
Your UNQ advisor works alongside your teams. At the right moment, it hands over to your salespeople, with no loss of information.
- An appointment booked in one click: in store, by video call or by call-back.
- A complete customer profile: their project, their tastes, their budget.
- The pieces to prepare and a prepared cart.
Your salesperson has everything needed to close the sale.
For your brand
- More qualified appointments.
- Time saved: your salespeople focus on selling.
- More sales: appointments that convert better, larger baskets.
CamilleAdvisor · Furniture & interior layout · AI
To choose and touch the fabrics, I suggest you meet Pedro, our advisor at the Lyon showroom. I’ll pass your project on to him so he can prepare your visit. Here are his available times.
PedroAdvisor · Lyon showroom
HumanAppointment confirmed — tomorrow at 17:00, with Pedro
Interactive illustration: nothing is sent.
extranet.unq.you — Appointments
Appointment brief — Sophie M. / PedroTomorrow 17:00 · Lyon showroom
Ready- The project
- sofa — 30 m² living room, very bright. A couple and two young children.
- Needs
- UV-treated fabric that stands up to everyday use, removable cushion covers, deep seat. Still to decide: the colour, among the twelve, and a comfort test.
- Products compared
- Nesso, Albera. Choice: Nesso.
- To prepare
- Nesso in bouclé in the showroom, full swatch book. Suggested complementary product: Linosa rug.
Prepared cart
Nesso 3-seater sofa, bouclé€8,300
Linosa rug€1,700- Premium delivery€250
Total€10,250
03
Customer intelligence
Every interaction deepens your knowledge of each customer and builds rich, unique data: the real intentions of your clientele. A twofold lever: building customer loyalty and informing your decisions.
- The memory of each customer, from one project to the next and across every channel.
- The trends and recurring expectations of your clientele.
- A dashboard to measure your conversion and your sales.
For your brand
- More loyalty: every customer better known, better followed.
- Better-informed decisions: understanding your market to steer your strategy and your collections.
- A unique asset: exclusive data that grows richer with every interaction.
Sophie M.Customer since March
- Projects
- Living room (Nesso sofa, Linosa rug), bought — Dining room, under consideration
- Tastes
- natural materials, neutral tones, bouclé
- Constraints
- two young children, very bright room
- Channels
- WebsiteShowroomWhatsApp
- Advisors
- Camille, Pedro
extranet.unq.you — Dashboard
Maison Oriel — Change over 1 monthIllustrative data
Engagement rateShare of visitors who talk with an advisor
+5 pts
Appointment booking rateShare of conversations that result in an appointment
+3 pts
Conversation conversion rate
+4 pts
Average basket of advised sales
+18%
Share of revenue driven by advice
+10 pts
| Intention | Type | Share of conversations |
|---|---|---|
| Hard-wearing, easy-care materialsSelection criterion | Selection criterion | 78% |
| Natural style, light tonesTaste | Taste | 61% |
| Seeing and touching materials before buyingNeed | Need | 52% |
| Families with young childrenProfile | Profile | 46% |
| Delivery timesBarrier to purchase | Barrier to purchase | 34% |
Upcoming projects mentioned: dining room · bedroom · outdoors
04
The lasting relationship
After the order, your UNQ advisor stays by each customer’s side, building a special relationship with them over time.
- It answers every request: advice, order tracking, after-sales.
- It follows up at the right moment, by email, SMS or WhatsApp, with personalised recommendations.
- It anticipates the next project, with everything it already knows about the customer.
For your brand
- More repeat purchases: repeat sales, with no new acquisition cost.
- More customer value: larger baskets, over a relationship that lasts.
- More attachment: a sense of belonging that builds loyalty for the long term.
| Month | Channel | Moment | Amount | Role |
|---|---|---|---|---|
| March | Website | Advice: steered towards the Nesso, appointment with Pedro | ||
| March | Showroom | Order: taupe Nesso sofa, Linosa rug, premium delivery | €10,250 | |
| April | SMS | Delivery: slot confirmed | ||
| April | Website | After-sales: care tips for the bouclé | It answers | |
| September | New collection: Bello cushions, burnt orange tone, matching her sofa and her rug | €480 | It follows up | |
| November | New project: dining room, Camille gets back in touch | in progress | It anticipates | |
| December | Website | Sale: dining table, after a new advice conversation | €4,800 | It closes the sale |
Sophie in 9 months: 3 purchases, €15,530, including a project born from a simple follow-up.
- Ten days after delivery, at Sophie’s initiative. Sophie: The sofa is perfect! How should I care for the bouclé day to day?
- Camille: Going over it once a week with a soft-brush vacuum attachment is enough, and the cover can be washed at 30 °C. I’ll send you the care guide.
- Sophie: Thank you Camille, you’re a gem.
- Five months later, by email, at Camille’s initiative. Camille: Hello Sophie, our winter collection has just arrived. Our new Bello cushions, in a burnt orange tone, would go beautifully with your sofa and your rug: the same softness, a little more warmth. They were a great success at the last Milan design fair. I’ll send you their presentation.
- Eight months later, on WhatsApp. Camille: Hello Sophie, in the spring you mentioned your dining room. How is that project coming along? Do you already have an idea of the kind of table you’d like? I’d be delighted to help you again.
- Sophie replies, the advice conversation picks up again, and Camille sells her the table remotely the following month.
Hands-on support
A project, not a plugin. We set up your advisors, train them and follow them with you, like a new member of your team.
- Framing: your voice, your products, your purchase journeys, your sales objectives. You build your team of advisors, AI and human, just as you would recruit for your store.
- Integrating and training: the advisor is installed on your website and learns your catalogue and your tone. The handover to your teams is organised.
- Monitoring and optimising: we monitor performance and fine-tune your advisors. Your results are visible at all times in your extranet.
At every stage, you stay in control: of your voice, your teams and your data.
For your brand
- A quick start: a ready-made module for Shopify, Magento, PrestaShop and WooCommerce, with no development.
- An advisor true to your brand: from day one.
- Performance that keeps improving: month after month.
Your data stays in France: French hosting, French AI (Mistral).
extranet.unq.you — Your team
Your teamMaison Oriel · 3 AI, 1 human
- CamilleFurniture & interior layoutAI
- SabrinaFabrics & materialsAI
- MartinLighting & decorationAI
- PedroAdvisor · Lyon showroom · appointments onlyHumanCalendarTomorrow 10:00Tomorrow 17:00Friday 11:00