- Camille: Hello, I’m Camille, your Maison Oriel advisor. How can I help you? Are you looking for a particular piece?
- Sophie: A sofa. I can’t decide, I’ve seen the Nesso and the Albera.
- Camille: Two beautiful pieces, but they live very differently. To advise you well: how big is your living room, and who uses it day to day?
- Sophie: 30 m², very bright. My husband, me and our two young children.
- Camille: I see. In such a bright room, I’d advise you to pay attention to the fabric: choose a UV-treated material that won’t fade. With young children, it also needs to stand up to everyday use. I recommend removable cushion covers, and a deep seat for family time. What do you think?
- Sophie: Yes, thank you for the advice. Which fabric and which model would you recommend?
- Camille: The Nesso, without hesitation. Its bouclé is UV-treated and copes very well with everyday life: the weave hides signs of wear, whereas the Albera’s washed linen quickly develops a patina and its cover doesn’t come off. The Nesso’s cover comes off entirely and is washable at 30 °C. Its comfort and proportions make it a true family sofa. Product cards: Nesso 3-seater, bouclé, removable cover, recommended; Albera 3-seater, washed linen, fixed cover.
The problem
Your traffic costs more and more, and your conversion rate is flat.95% of your visitors remain anonymous, lost in a one-size-fits-all customer journey.
The UNQ solution
UNQ brings your customers the excellence of the showroom experience: an advisor as good as your best salesperson. It welcomes 100% of your visitors and talks with them to get to know them and advise them better. It supports the sale and the after-sales, and remains their dedicated contact over time.
Illustrative use case
Sophie is looking for a sofa. Here is what happens.
- Not reached yet in the conversation.
A 30 m² living room, two sofas in mind. Camille asks her questions, then compares the pieces as in a showroom.
- Not reached yet in the conversation.
Sophie makes her choice, but would like to see the fabrics.
- Not reached yet in the conversation.
A showroom appointment, booked in one click.
- Not reached yet in the conversation.
The project, the pieces to prepare, a prepared cart.
- Not reached yet in the conversation.
Nesso sofa, Linosa rug, premium delivery: €10,250.
- Not reached yet in the conversation.
Care, new arrivals, a new project: Camille remains her contact.
- Camille: Hello, I’m Camille, your Maison Oriel advisor. How can I help you? Are you looking for a particular piece?
- Sophie: A sofa. I can’t decide, I’ve seen the Nesso and the Albera.
- Camille: Two beautiful pieces, but they live very differently. To advise you well: how big is your living room, and who uses it day to day?
- Sophie: 30 m², very bright. My husband, me and our two young children.
- Camille: I see. In such a bright room, I’d advise you to pay attention to the fabric: choose a UV-treated material that won’t fade. With young children, it also needs to stand up to everyday use. I recommend removable cushion covers, and a deep seat for family time. What do you think?
- Sophie: Yes, thank you for the advice. Which fabric and which model would you recommend?
- Camille: The Nesso, without hesitation. Its bouclé is UV-treated and copes very well with everyday life: the weave hides signs of wear, whereas the Albera’s washed linen quickly develops a patina and its cover doesn’t come off. The Nesso’s cover comes off entirely and is washable at 30 °C. Its comfort and proportions make it a true family sofa. Product cards: Nesso 3-seater, bouclé, removable cover, recommended; Albera 3-seater, washed linen, fixed cover.
- Sophie: I really like it. What colours does it come in? And I’d like to test how comfortable it is.
- Camille: It comes in twelve colours, all in very soft tones. As for comfort, I invite you to come and try it.
- Camille: To choose and touch the fabrics, I suggest you meet Pedro, our advisor at the Lyon showroom. I’ll pass your project on to him so he can prepare your visit. Here are his available times. Pedro, Advisor · Lyon showroom — time slots: Tomorrow 10:00, Tomorrow 17:00, Friday 11:00.
- Sophie: Tomorrow at 5 pm is perfect.
- Camille: Noted. I’m passing your project on to Pedro so he can prepare your visit. Appointment confirmed — tomorrow at 17:00, with Pedro.
- In the showroom, Sophie tries the sofa, chooses the taupe colour and adds the Linosa rug.. Camille: Hello Sophie, your order is confirmed: Nesso in taupe bouclé, matching Linosa rug, premium delivery. It will be delivered within three weeks, and I’ll let you know as soon as the delivery slot is set.
- Ten days after delivery, at Sophie’s initiative. Sophie: The sofa is perfect! How should I care for the bouclé day to day?
- Camille: Going over it once a week with a soft-brush vacuum attachment is enough, and the cover can be washed at 30 °C. I’ll send you the care guide.
- Sophie: Thank you Camille, you’re a gem.
- Five months later, by email, at Camille’s initiative. Camille: Hello Sophie, our winter collection has just arrived. Our new Bello cushions, in a burnt orange tone, would go beautifully with your sofa and your rug: the same softness, a little more warmth. They were a great success at the last Milan design fair. I’ll send you their presentation.
- Eight months later, on WhatsApp. Camille: Hello Sophie, in the spring you mentioned your dining room. How is that project coming along? Do you already have an idea of the kind of table you’d like? I’d be delighted to help you again.
- Sophie replies, the advice conversation picks up again, and Camille sells her the table remotely the following month.
The result
From anonymity to value.
More identified customers, more sales, more loyalty. Your traffic finally pays off, and your revenue multiplies.
- 1Anonymous visitor
- 2Identified customer
- 3Satisfied customer
- 4Loyal customer
Exclusivity, at scale.
Give each of your customers their own advisor.